Link Healthcare

Stage 1. Discovery & Requirement Analysis

The project started with understanding the healthcare service model and daily workflows involved in providing in-home patient care. I worked closely with stakeholders and internal teams to gather requirements for the admin panel, staff iPad app, and patient mobile app. This phase focused on identifying user roles, responsibilities, and critical touchpoints such as care scheduling, care plan execution, and patient feedback.

Stage 2. Design Strategy

Based on the insights gathered, I defined a design strategy focused on clarity, efficiency, and trust. The goal was to simplify care plan management, improve scheduling visibility, and ensure each user role had a clear, purpose-driven experience. I created a structured design roadmap, prioritizing critical usability fixes for immediate impact while planning scalable improvements for future releases.

Stage 3. Prototype Development

• Wireframing: I designed core screens and user flows from scratch, mapping out how admins manage operations, how staff follow care plans during visits, and how patients track services and provide feedback. The wireframes prioritized clear navigation, minimal steps, and error-free task completion, especially important in a healthcare environment.

  
  

• High-Fidelity Prototyping: Using Figma, I developed high-fidelity prototypes that represented real-life usage scenarios, including scheduling visits, completing care tasks, and monitoring patient progress. These prototypes helped align teams and validate flows before development.

  
  

• User Interface Design: The UI was designed to feel clean, calm, and trustworthy, reflecting the sensitivity of healthcare services. A consistent visual language, readable typography, and intuitive icons were used to ensure accessibility and ease of use for all user groups, including elderly patients and busy healthcare staff.